Virgin Media Community

[stevewilliams68]

I have been unable to access my ntlworld email account since 13th of August 2021 I receive this message when trying to click on the login page. 

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

I have logon a technical support ticket with Virgin Media not as of yet no response and used to use this email for business and personnel use every day.

Please can anyone help and advise me what else I can do to get this ntlworld account working again.

[Graham_A]

@stevewilliams68 

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.