Signing into my virgin account

[Kathy23blink]

I am trying to sign into my account inputting my email address and password it then goes on to verify  various items do this then goes back then states email address or password may be wrong used my email and password to check my account on 18th August with no problems why can’t it let me in 3 days later.   Regards Kathy 

[Kathy23blink]

Please note I have now sorted the problem 

[Akua_A]

Hi @Kathy23blink 

Glad to hear you have been able to access your online account. We apologise for any inconvenience caused. Please do not hesitate to contact us if you need any further help with your account.

Thanks,