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badger0-0
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Sick of this; No Email for over two weeks and LIED too twice.

I haven't been able to access my Email for well over 2 weeks now.

I've tried various devices, various browsers, various clients and online and nothing works.

I've phoned support three times now. The password was reset (I'd already done this myself) and it didn't work.

I then rang again, the password was reset again, still didn't work and i was told that there is another way round it, but I'll have to wait for a call back, which could take up to 5 working days. UTTER LIES , as no-one rang me.

I then rang again, went through the same rubbish and was told I was being passed on to 2nd line support. Again, the same lies, only this time I was told I'd get a call in 72 hours.

Again, UTTER LIES and I've heard nothing.

 

Reading through this forum, it would seem this is standard practice and people are basically just downright lied too.

Is there anyone on here who can advise to how to access my Email, where it doesn't involve simply re-setting my password, which is quite simply NOT WORKING!

This is disgraceful customer service and I'm fuming.

I have accounts that I need to access, but can't.

Any replies, please mail me on Badger123 at Astonvillanewsandviews.co.uk

It's the only working account I've got.

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Ayisha_B
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Re: Sick of this; No Email for over two weeks and LIED too twice.

Hi @badger0-0

 

Welcome back to our Community Forums and thank you for posting.

 

I am sorry to hear that you have been having issues accessing your email account. 

 

I can see our team have raised an IT ticket for you so this can be looked into further. The reference number is P010508434 and the IT team do usually respond within 5 working days.

 

Let me know how you get on or feel free to pop back on here with the reference number for updates. 

Ayisha_B
Forum Team



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badger0-0
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Re: Sick of this; No Email for over two weeks and LIED too twice.

So not the 72 hours I was told then?

Never mind, that's helpful, as I now know it is actually being looked into.

Thanks Ayisha.

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Travis_M
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Message 4 of 15
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Re: Sick of this; No Email for over two weeks and LIED too twice.

Hi @badger0-0

 

Have you had any luck getting into your email service today?

 

Regards

Travis_M
Forum Team



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badger0-0
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Re: Sick of this; No Email for over two weeks and LIED too twice.

No.

Nobody has called me and it's now a week since I was told I'd be called in 72 hours.

Just tried my mail on Myvirginmedia and it still says mailbox not available.

I'm pulling my hair out here, as I need to pay bills and other stuff.

Please mail me on removed else I won't know you've answered me!

Thanks

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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badger0-0
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Message 6 of 15
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Re: Sick of this; No Email for over two weeks and LIED too twice.

Oh, can anyone who answers please mail me at removed else I won't know I've had an answer!
Thanks.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Travis_M
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Message 7 of 15
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Re: Sick of this; No Email for over two weeks and LIED too twice.

Hi @badger0-0

 

Thanks for posting on the community forum!

 

The IT ticket which was raised is still being worked on, as soon as this is fixed we'll let you know via the forum.

 

Regards

Travis_M
Forum Team



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badger0-0
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Message 8 of 15
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Re: Sick of this; No Email for over two weeks and LIED too twice.

Wow 😞

That's incredibly dissappointing.

Ok, thanks for letting me know.

 

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Travis_M
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Message 9 of 15
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Re: Sick of this; No Email for over two weeks and LIED too twice.

I do apologise @badger0-0

 

We're looking to get this sorted as soon as we possibly can.

 

Regards

Travis_M
Forum Team



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badger0-0
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Message 10 of 15
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Re: Sick of this; No Email for over two weeks and LIED too twice.

We're on the seventh working day now.

Any news on this ticket?

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