I've tried and tried but cannot get Outlook App on Android to accept my VM credentials.
I've tried other app and had no luck. Each time the App says my Username or Password are incorrect. I am 100% certain that they are not because I use them to log into the Web view.
Welcome to our Community Forum and thanks for posting.
Can you visit this link and see if you can log in or reset your password? I know you're wanting to use Outlook but we need to see whether there is an issue with the email account first.
If you can't please tell us what error message you see and on which section.
Password changed and it worked fine.
A little horrified that this forum's password criteria are stronger than the main virgin account though!
Thanks for coming back to us and letting us know it worked 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
I am also having problems signing into my VM email account from Outlook on Android. It's an old ntlworld account - although that should not matter.
Used the link posted above and can sign in OK there. Password is OK.
imap incoming server = imap.virginmedia.com:993
smtp outgoing server = smtp.virginmedia.com:465
Appreciate any pointers.
Thanks for reaching out to us in our community and welcome, I am sorry to hear you have been having issues getting your emails on your android device, as it has been almost 2 weeks since your last post have you managed to get this resolved?