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Setting up email on ipad

My wife has a virgin media.com email address that works perfectly well on her iPhone. However on the iPad the shortcut button for emails does not recognise the email address when trying to set it up on the iPad (the blue email button). It keeps saying that the Apple ID is set up and that the VM email address is not valid yet it works well on her iPhone, any help would be appreciated.

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Re: Setting up email on ipad

Try the following instructions, Add an email account to your iPhone, iPad, or iPod touch

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Re: Setting up email on ipad

Hey MalandBren75,

 

Have you been able to get this issue resolved with the help from 用心棒 ?

 

Regards

Steven_L

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Re: Setting up email on ipad

Unfortunately not Steve
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Re: Setting up email on ipad

Sorry that you haven't been able to get this resolved.

 

I know this is a silly question but I do have to ask it, are you sure that you're entering the correct email address, when trying to add this email address

 

Have you tried both the manual and automatic way that was in the link that 用心棒 provided?

 

We also have a guide here that maybe to help you in further detail, with information needed to set this up on your Ipad, please click here

 

 

Please can you follow the instructions here and let us know if you need any further help.

 

Regards

Steven

 

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Re: Setting up email on ipad

Thanks Steven, I am inputting correct address yet still saying not valid I will now attempt again using the information you sent regards

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Re: Setting up email on ipad

Sorry that I had to ask that question, I apologise if that sounded insulting to you at all, I just wanted to make sure that everything is explored.

 

Please let me know how it goes with the information that I have added to the thread.

 

 

Regards

Steven_L

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Re: Setting up email on ipad

Hi Steven hat has worked many thanks case now resolved
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Re: Setting up email on ipad

Thats great to hear MalandBren75, glad that this could be resolved for you today.

 

Enjoy the rest of your day 🙂

 

Regards

Steven_L

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