Setting up email on Windows 10

[jeremykingsbury]

Hi, I have had a blueyonder.co.uk account for decades and I am trying to add it to a new laptop using windows 10, it doesn't want to co-operate. I have logged in to myvirginmedia and the link to email, which is working fine so the password is okay, when I try to add the account to microsoft mail it keeps telling me there is an issue and to "fix" or "change the settings". When I opt to fix, it opens a box with my email and a space to put my password, which it does not like. When I choose change settings, a box appears with a password, (not readable), that seems to be a lot longer than my actual password and if I change it I am back to square one. I use Microsoft office outlook for my blueyonder.co.uk email on my main desktop, also on windows 10, but I am having no luck at all on the new laptop. Any advice or guidance would be greatly appreciated.

[Client62]

If the correct password is rejected over and over, take one step back and check the username is correct.

[jeremykingsbury]

Thanks for that. I believe that I am using the correct user name, is there a way of checking it in my virgin media account or resetting it? I am getting on in years and not as tech savvy as I would like, probably why I am where I am with this.

[goslow]

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@jeremykingsbury wrote:

Thanks for that. I believe that I am using the correct user name, is there a way of checking it in my virgin media account or resetting it? I am getting on in years and not as tech savvy as I would like, probably why I am where I am with this.

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Worth double/triple checking the password. The amount of times I get stuck with passwords accidentally typing an 0 for an O or a 1 for a l etc. etc. ...!

[jeremykingsbury]

I wouldn't disagree but the password does get me in to my virgin media email account on my desktop so I can only assume it is correct.

[Client62]

If possible post a screen shot of the error message.

We have seen situations for some ISPs like Plusnet where the Microsoft email account creation pulls the wrong IMAP/POP3/SMTP server names.

Confirming the email + password works, leads me to suspect the email servers or ports on the Win 10 config may not be correct,
it would be worth a check of the email setup info ( help pages ) to verify the server & port details are correct.

[jeremykingsbury]

Thanks for your help, I have now decided to revert to the method I had on my old laptop. I have installed an older version of Microsoft office and opened the email account in Outlook, (as is the case on my desktop).