Virgin Media Community

[BobLovett]

Hi

Im struggling to load my ntlworld email onto new phone  it keeps saying check rmail settings on the web.

I know name and password are correct as still working on my laptop etc.

Any thoughts welcomed. VM csll centre is no help!

Cheers

[用心棒]

Confirm recommended setting for email client are set::

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

Also see How do I set up my Virgin Media email on a device section here How to manage my email account | Virgin Media Help

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[Steven_L · Accepted solution]

Hey @BobLovett,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your email address, are you a current, I can see on the system that you have spoken to the team about this, have they been able to resolve your mailbox issues?

Regards,

Steven_L

[BobLovett]

Our password corrupted.

Team in Cape Town reset and tweaked the account - which would not allow me to reset it for some reason.

Nadine was excellent by the way.

Cheers

Bob

[Paul_DN]

Hi BobLovett,

Thank you for the update, glad to hear you were able to get the needed help, if you have any further issues please do not hesitate to reach back out.

Regards

Paul.