Sent mail older than 2 weeks gone

[djfboo]

I have an 'ntlworld.com' email so been around a few years. just noticed in the last couple of days that sent mail older than 15th of september has gone. This is the same on tablet and phone, my main day to day devices. I've just checked through web browser (chrome) with my desktop and its the same. No changes to any settings anywhere have been made from my side.

After a quick web search it seems similar issues have happened to others before. Has anyone actually been able to fix this as all the threads out there seem to have fizzled out without resolution.

Thanks

[Zoie_P]

Hi djfboo,

Thank you for your post and I am sorry you are having issues with your Ntlworld email. 

Can you confirm for me do you have active media services with us?

Zoie

[djfboo]

Hi Zoie,

yes broadband and tv.

[Chris_W1]

Hi djfboo, thanks for confirming, would you be able to reset the password and wait an hour for this to sync, once you log back in can you confirm if this is still the same?  - Chris 

[djfboo]

Hi Chris,

Thank you for getting involved. I managed to reset my my password after some fun and games actually getting the reset link email, and then issues with 'invalid password' despite meeting the criteria.

Anyway no joy after resetting the pass and allowing plenty of time for synchronisation.

[Steven_L]

Thanks for coming back to us @djfboo. 

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L