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Sending in documents

Sullyjay
Joining in

I’m trying to contact Virgin Media so I can send in the documents that they’ve requested but so far I can’t even have a live chat with them

if someone has a solution please contact me

Thank you for your

1 ACCEPTED SOLUTION

Accepted Solutions

coenoby
Very Insightful Person
Very Insightful Person

@Sullyjay wrote:

trying to contact Virgin Media so I can send in the documents that they’ve requested

if someone has a solution please contact me


You are going to have to give a bit more detail or at least the context surrounding this but without giving any personal details 😉. For example whether this is in respect of a job application or perhaps these are legal documents concerning a bereavement.

The reason I ask that is that, whatever these documents are, they clearly need to be sent to the relevant department or individual in Virgin Media.

If you are unhappy about posting that information, you will need to wait until one of the VM Forum Team (VM employees who support this forum) picks up your post. They can contact you via the Forum's Private Message facility so that you can have a private conversation with them

If VM have requested you to send documents to them it seems surprising that they gave no advice as to how to do that.

Once you have given that context one of the Forum Team will hopefully be able to advise you.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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2 REPLIES 2

coenoby
Very Insightful Person
Very Insightful Person

@Sullyjay wrote:

trying to contact Virgin Media so I can send in the documents that they’ve requested

if someone has a solution please contact me


You are going to have to give a bit more detail or at least the context surrounding this but without giving any personal details 😉. For example whether this is in respect of a job application or perhaps these are legal documents concerning a bereavement.

The reason I ask that is that, whatever these documents are, they clearly need to be sent to the relevant department or individual in Virgin Media.

If you are unhappy about posting that information, you will need to wait until one of the VM Forum Team (VM employees who support this forum) picks up your post. They can contact you via the Forum's Private Message facility so that you can have a private conversation with them

If VM have requested you to send documents to them it seems surprising that they gave no advice as to how to do that.

Once you have given that context one of the Forum Team will hopefully be able to advise you.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Reece_MH
Forum Team
Forum Team

Hi @Sullyjay,

Thanks for your post, and a warm welcome to our Community Forums!

I'm sorry to hear you haven't been provided with any details to send in the requested documentation. I've taken a look at things on our side, and I believe I've found the context that @coenoby has mentioned.

I'm going to send a private message, so I can assist you further and provide any necessary details.

Please look out for it in the top-right, in the purple envelope.

Cheers,

Reece - Forum Team


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