Emails will not send from Outlook or mail on IOS, I’ve checked all of the settings / ports etc. and they are correct. This is occurring on virginmedia.com and ntlworld.com email addresses on four different IOS devices and a windows 11 laptop. Receiving email works correctly and I can send from webmail on all accounts. I have deleted the accounts and reinstated as well as changing passwords etc. Anyone got an idea on how to fix this issue?
It would be helpful to see what, if any, VM error code is returned by the SMTP server in this situation. Open aCommand ShellorTerminalwindow and enter the following whereusername:passwordis replaced with your email address and password, firstname.lastname@example.org:Y54kpX5g:
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you're having with your email address. In your first post you advised the address isn't working on your IOS device, are any of these Mobile handsets? And if so, is that on both WiFi connection and Mobile Data?
on the first post I thought it was an email error. I posted the second update as I realised the error was only when I was connected to our VM broadband. The handsets do send email when connected to a different network including when connected to work Wi-Fi / 4G / 5G etc.
Knowing the VM error code reported by the curl command would help to determine the path to resolve this; i.e. is access to the SMTP server denied due to: (a) a block list; (b) from Spamhaus or Virgin Media.
@Aptiba I can absolutely promise you that it will not expire tomorrow and you will not get a new address. You have experienced the standard VM offshore call centre staff ‘quickly make something up to get the customer off the phone and chalk up another closed call’.