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MalandBren75
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Sending emails

What is happening with Virgin emails, I keep getting message that outgoing server is not responding, I then go onto my virgin media to check status and have to click link that asks if I am using blueyonder email, I click as requested only to be told that they are having problems but that emails can still be sent and received, no they cannot.

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HowardML
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Re: Sending emails

How about this thread as an explanation - read the first sticky post from VM staff here:

https://community.virginmedia.com/t5/Email/Issue-Sending-Email-and-Accessing-Webmail/td-p/4391095


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Scotchland
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Re: Sending emails

I have had a similar problem as my emails won't send. This has been happening on and of for a few weeks. Their help section is pathetic and won't bother with their helpline as others have said the wait could be up to 3 hours.

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DJ_Shadow1966
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Re: Sending emails

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

First I would suggest to following to find the error that you are getting on your email client :- Look here to get the error logs:- https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237..., if you do have an VM305 error then more than likely the spambot was asleep as spamhaus will automatically remove after 2 days of no spam activity, if error then follow :- https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...

You can check your listing yourself but there is no point requesting removal until you have found and deleted the spambot. https://www.spamhaus.org/query and type in your external IP you can gets this my typing "whats my ip" into google.

If you are running Hola VPN Free, then note But Hola Free VPN is anything but a VPN.

Regards Mike

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