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lsovaw
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Sending email failed cannot connect to server

Hi,

My emails are failing to send when I am not on wifi?

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Gareth_L
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Re: Sending email failed cannot connect to server

Hello lsovaw

Thanks for your post on our Forums, Sorry to hear about this email issue 

Can you please explain in a bit more detail whats happening

Is this though a client or webmail

Does this happen on an alternative network

Do you get an error message like VM***

Gareth_L

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lsovaw
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Re: Sending email failed cannot connect to server

Hi,

I can receive emails mobile or wifi, but can only send emails when on wifi via my Samsung email app, when on mobile data emails fail to send via samsung email app.

I have tried to renew my password etc, it has not worked for over a week.

Tried talking to virgin via phone, may aswell have been talking to a brick wall, useless.

 

Thanks.

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Gareth_L
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Re: Sending email failed cannot connect to server

Thanks for explaining 

Sounds like an issue with the Samsung App

Can you please try sending an email after logging in here  lsovaw

Gareth_L

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jem101
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Message 5 of 9
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Re: Sending email failed cannot connect to server

@lsovaw one thing I would be curious to know, in the mail app settings, what server is listed for outgoing mail? Is it smtp.virginmedia.com or smtp.blueyonder.com or something else?

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Gareth_L
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Re: Sending email failed cannot connect to server

It depends on what your email ends in lsovaw

Have a look here for the settings 

Gareth_L

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lsovaw
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Re: Sending email failed cannot connect to server

Hi,

My settings are virgin media, emails work if I use a browser.

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lsovaw
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Re: Sending email failed cannot connect to server

Hi,

 

There is no link Gareth?

 

Thanks.

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Gareth_L
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Re: Sending email failed cannot connect to server

Hello Isovaw

Sorry I completely left the link off

virg.in/mailset

Gareth_L

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