I was pretty sure it couldn't be simply a password error, by the number of times I've gone through this. If I enter the password then try again things work. Also if I click "cancel", then Get Messages again most times it works, just occasionally this needs repeating a couple of times.
I'm using Norton Security. The settings show below have not been manually changed.
I might add I'm not having any other similar issues with other applications.
I'm using Norton Security. The settings show below have not been manually change
Ok, looking at your screen shots a couple of things come to mind.
1) The protected ports, 25 for SMTP and 110 for POP3 are simply the ports that Norton has as defaults. However, they are not the ports used by Virgin Media so currently the ports used for VM email traffic are not being protected by Norton. These are VM's recommended settings:
Inbound Server: pop3.virginmedia.com Port: 995 Security: SSL Username: Your full email address e.g. email@example.com
Outbound Server: smtp.virginmedia.com Port: 465 Security: SSL My Server requires authentication - ticked Use same settings as incoming server - ticked
2) You will see from the VM email settings above that their incoming and outgoing servers use SSL encryption. However, Norton does not support virus scanning for SSL encrypted email servers. You will see it actually says that in the Norton Support link I have given above.
Personally I would turn off the Norton's Email Antivirus Scanning (the last image in your post). I am not saying that is what is causing the error you are seeing but it will remove one possibility. 😉
You will still be protected from viruses. Even, if you do have an infected email attachment downloaded to your inbox, Norton will detect and deal with it as soon as you try to open the infected attachment.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks