@thomas30 wrote:
I have tried changing the password but still doesn't work.
Just recently Virgin Media have made another change to their email service which means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices.
To do that sign in to your My Virgin Media account and go to the "Account details" tab as you did when reset the password
Then scroll down the "Accounts details" page to "Mailbox app password management." and click on "Manage".
You can then generate an app password which will be in the format: video-post-mossy-sharp
You will then need to enter that new app password (including the "-") into the password field in to Outlook and whichever email app you use on your Smartphone.
Try that and see if it resolves the error you are seeing.
How to I find out what sort of account I have and my Userword?
Sorry, I don't know what account you are referring to so I cannot help you there.
Regarding Userword. The only "Userword" I have heard of is an app that can be used to generate passwords and usernames to use with online accounts. I don't think that's what you mean but in any case I have never used it so I cannot help you there either.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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