Virgin Media Community

[fuego]

My wife's email (an additional account, I am the primary account) has failed to receive or able to send any emails since logging on this morning, It was perfectly fine till that point. The details are:

Outlook 365. Windows 10, - the message says send/receive authentication error and error code is 0x800ccc0e. I have checked that the authentication boxes are ticked under settings but I suspect this is a password issue except it is the same password, I have tried reentering details to no avail.

Fix greatly appreciated as she is desperate. Thanks

[Graham_A · Accepted solution]

@fuego  Try resetting the password for the secondary account.  The process to do this has changed.  Your wife will need to sign into her My Virgin Media account with the Secondary email address and current password.  Click on Update settings and then account details and then edit to the right of the password field.

Unfortunately VM have removed the option for the primary account holder to change secondary account passwords.

[Alex_RM]

Hi fuego,

Thanks for posting, and sorry to hear you're having some issues with an email account

Have you been able to follow the advice from Graham_A ?

Let us know if you're still needing help with this.

Alex_Rm

[fuego]

That's great. I suspected it might be that but was totally baffled when I couldn't do it from my primary account. I will try that later...fingers crossed!

[fuego]

I'm going to try this tonight. Does she actually need to have/create a Virgin Media account or can she just sign into it using her current email credentials? Thanks

[Tom_W1]

Hi @fuego, thanks a lot for your reply.

If your wife selects the Email option on our website, she should be able to sign in with her email details this way and get her password reset.

Have you been able to get this sorted since your post yesterday? Please keep us updated.

Many thanks

[fuego]

It worked! Great thanks so much - wide is dancing on the ceiling 😂

[fuego]

I have thanks, Just recognition VM has changed the set permissions in primary/secondary accounts.