Showing results for 
Search instead for 
Did you mean: 

Secondary email

Joining in

How do i retrieve the password for a secondary email account only option is to delete thanks


Very Insightful Person
Very Insightful Person


Password changes now have to be made via the My Virgin Media account for the specific email address concerned.  First sign out of any Virgin Media account that you may currently be logged into.

Then sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

However, the forgotten password route requires password recovery questions to have been set. If this isn't the case you are likely to see a message to call customer support to reset the password.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team


Thanks for posting this on our forums 😊 

I can see you've already been given some good advice by Graham_A, has this helped resolve the password issue you were facing? 

I have a couple of links regarding help for Email issues, which I feel may be good in this situation - 

If not, I am here to help so please let me know!