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Secondary email password reset 2nd request.

Tuning in

I have just spoken to customer service’s and tried to find a way to reset my secondary email address password online, to no avail. I was guided by the service agent to generate a new password for my main account, and this new password would be ok to reset my wife’s sons and daughters secondary email passwords, but after attempting this it will still not reset the passwords.



Very Insightful Person
Very Insightful Person

@bays281  Sadly the agent gave you duff information.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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