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Secondary email issue

Tuning in

This morning my secondary e-mail stopped sending via Outlook and is showing as locked in vMail.
I later received an e-mail to my primary account saying there had been a potential security breach.
Following their advice I changed my MyVM login password (having to set up a new external e-mail address to do this, and amended the primary email password, which is now working correctly.
However my secondary email won't let me change the MyVM login details, and won't let me change the email pw without doing so. I'm stuck in a loop with a locked email account.


Tuning in

p.s. these are blueyonder emails. I have change my primary MyVM login to gmail.

Very Insightful Person
Very Insightful Person

Each secondary account now has its own My Virgin Media account.  What error message do you get when trying to change the username and password for the secondary address following the same process that you went through for the primary address?


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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I login to MyVm using my secondary account, when I try to change the e-mail address I get:
"You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes." ... of course this was for the primary email.

If I try and get a new app pw then it tells me I need a new external email address.


Hi @RDale 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues changing the password on your secondary email account.

I would like to take a closer look into this so will pop you a PM 📩 now.

Speak soon!


Forum Team

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