I am at the end of my tether with this problem - please can somebody help or advise 🤬
I set up a secondary virginmedia.com email address for my wife some time ago. She has forgotten her password! I wish to set up her email access for her on another device, using IMAP, but cannot set up the account without the password. I have been through all the virginmedia options, help etc., until I am fed up to the teeth with it!
Password reset does not work, and I have requested a reset link to be sent to her email address at least 6or7 times over the past few days, but the link has not been sent. We just cannot find a way either to login or to change/reset the password.
As the account holder, surely I should be able to administer any secondary email addresses as well as other aspects of my account.
Help!!
AndyKay