Showing results for 
Search instead for 
Did you mean: 

Secondary email address

Joining in

I have been trying for over a week to 'reset' my secondary email address, but, every time I try I either get an error message from Virgin, or that I have used the wrong password for the email address.

I have recently changed my contract with Virgin, could this have any bearing on this matter?


Forum Team (Retired)
Forum Team (Retired)

Hi John125 👋

Thanks for posting, and welcome to the Forums.

I'm very sorry to hear you're experiencing issues resetting the password to a secondary email address. Can you please let us know what the error message is, and any screenshots (if possible)?

Are you also able to try using a different browser and using Incognito/Private mode? Changing your contract wouldn't have any effect on your email services, unless you have moved home - in which case, we may need to transfer the account.


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ