Virgin Media Community

[MIH1409]

I cannot access or receive emails on the secondary account attached to my main account and I dont know the password. Any advice on how I reset this password as I cant seem to get to it

[Reece_MH]

Hi MIH1409 👋

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you've had some trouble accessing the email of a Secondary Account. The functionality to reset a Secondary Account has been removed from the Main My Virgin Media account in the last few updates.

You should be able to reset the password directly by heading here and popping in the necessary details. Please let us know how this goes, and we'll do our best to assist you further, if needed.

Cheers,

[MIH1409]

Thank you so much for your help on this.

All sorted now. really appreciate your help

[Kath_F]

Hi MIH1409, 

Thanks for coming back to us and updating us to let us know things are resolved now. 

If you have any further issues, pop back and let us know. 

Many thanks,