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Secondary email account password setting

Hello

Can a secondary email account user log and change their own password.

If so how can they do it?

Thank you

Regards

Ken 

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Re: Secondary email account password setting

Hello

I am afraid there is no option for the user to change the password if they have a secondary account, only the primary account holder can change the password.

Regards Mike

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Re: Secondary email account password setting


@kreid4 wrote:

Hello

Can a secondary email account user log and change their own password.

If so how can they do it?

Thank you

Regards

Ken 


Yes they can.  Log into https://my.virginmedia.com/my-profile/view  with the secondary email address and password and under the My Profile tab click on 'change' next to password in the Username and password section.

Be aware that the primary account holder will also receive an email informing them that the password on the secondary account has been changed.  The Primary account holder is the 'owner' of the secondary account and change override the password change if they so choose. 

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Re: Secondary email account password setting


@DJ_Shadow1966 wrote:

Hello

I am afraid there is no option for the user to change the password if they have a secondary account, only the primary account holder can change the password.

Regards Mike


Sorry DJ_Shadow1966 but your reply is incorrect.

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Re: Secondary email account password setting

Hello

Very sorry was trying too do it in the webmail, stand corrected.

Regards Mike

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