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Secondary email account locked

Joining in

Desperate for some help! My secondary email is locked and despite communicating with agents on 3 occasions - and being assured that the problem would be solved and calls closed - I still can’t access my email which I need to access asap.

The last occasion I was told they had to remove and then re-add to the primary account and to wait 1 hour and I would definitely be able to access no problem. I still can’t access with the reset password which they sent me a form to submit, and if I try forgotten password option I get the error code DEF01.  Frazzled


Forum Team
Forum Team

Hello Frazzled1.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your secondary email address. 
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great.