I have an ntlworld.com email address that I've been using for nearly 20 years as a secondary email account. I recently moved out of my parents, they are the primary account.
Now I signed up to Virgin media at my house using this secondary account but everytime I try to login to change anything on the account, it won't let me as I'm the secondary account.
Is there a way around this? I want to retain the original email address and the emails within as the primary account is still valid and subscribed to Virgin but I want to be able to access my bills, settings, etc. for my home.
Thank you for reaching out to us in our community, I am sorry we aren't able to move a email from one account to the other unless it was a movers which is in the same name or a transfer of responsibility, I am sorry however you can still use the email as long as the account is active.
You can set up a new email account via your online account by going into your online account and My Profile and Manage Accounts but without changing your My Virgin media login details to this as the main account, you wouldn't be able to view any billing from secondary accounts.
If you want to change the login details, once you have set this up, you can then change your username to the new email account via the My Profile page of your account and you can change your username on that page and follow the instructions from the page.