Hey, teefften.
Thanks for reaching out on our help forums and sorry to see you're unsure about how to access your mailbox via webmail and what password to use for client Apps.
We'd love to best advise on this, please also visit our page here with the updated info on how to manager your emails and accounts with us.
To access your email account via webmail use this link, or you can sign in to MyVM and go to account settings>account details to find the secondary emails (bottom of page) where you get the option to manage them and make changes (password etc).
For a client App (such as outlook) you'll need to use our email App password, follow the steps on our page -under: How to set up my Virgin Media email on a device- to generate one.
You'll find all the details and steps for generating a 3rd party App password there, do check this out and let us know if you have any questions/concerns or still need our help.
Best regards,
