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Secondary Email password reset.

Tuning in

Good Evening,

Can you please assist me with the resetting of my son’s secondary email account as we have forgotten the password, I have logged into my Virgin media account as main account holder but the only option is to delete email account, previously we could reset password from within the main account.

kind regards Chris 


Very Insightful Person
Very Insightful Person

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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