Menu
Reply
Dave_Walker67
  • 1
  • 0
  • 0
Joining in
346 Views
Message 1 of 3
Flag for a moderator

Secondary Account

Hi

I have accidentally deleted a secondary email account that was linked to my current active account, it was an ntlworld.com account 

is there an IT team that can assist in restoring this email back before it’s permanently gone

thanks!

dave

Tags (3)
0 Kudos
Reply
Graham_A
  • 16.56K
  • 2.33K
  • 7.08K
Very Insightful Person
Very Insightful Person
321 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Secondary Account

@Dave_Walker67 

As this is time critical I have escalated the thread to the VM moderator so it can be added to the priority queue.

VM Forum Team should respond here, but there are no guarantees that the IT department will be able to restore the account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
280 Views
Message 3 of 3
Flag for a moderator

Re: Secondary Account

Hi Dave_Walker67, 

Thanks for your post and welcome to our community. 

Very sorry that you've deleted one of your email accounts, I know you'll want it back. 

We can certainly have a look and see if it's something we can do, so I'm going to pop you a personal message to grab some details and take it from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
0 Kudos
Reply