Virgin Media Community

[sounds]

Hi,

For some reason, I cant log into my secondary email account as I have wiped the password on Outlook and forgotten what it is.

I logged to log into My Virgin Media on the main account to change the password  as I have done previously but the option is no longer there.

I therefore tried doing the "Forgotten Password" using my secondary email and whilst it lets me go to confirm DOB and a security question, it does not let me go any further, I click on continue next but it does nothing.

I phone up and am asked for my mobile number as instructions will be sent, not sure how long I wait as that information was not given, I assumed it would be done immediately as with 99% of other accounts I have with other companies but have had nothing yet

How long do I wait???

Note that I use this for work so need it by the morning.

[用心棒]

---

@sounds wrote:
⋮
How long do I wait???
⋮

---

Alas I fear longer than you should have to, see Re: We have issue changing passwords on our second... - Virgin Media Community - 5041111 where a secure form was used to request the password change. Have you tried using the browser's Incognito / Private mode to access Forgotten your Password? | Reset Here | Virgin Media to see if it progress any further?

[Hayley_S]

Hello @sounds,

Welcome back, thanks for posting.

I am sorry for the issues with your passwords.

Can you tell me if you received the text message? 

Many thanks,