Hi we have two virgin email addresses and while the first (main) address is available to send and receive, the second is not available for either. When I log on to email through the virginmedia.com website I cannot find the second email address so cannot reset the password.
The error message that I get when trying to send emails is "Trying to log in to this account failed. Verify that the username and password are correct".
Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear that you're experiencing some ongoing issues with your email!
Can you tell me if this email is an NTLworld.com email or another type?
Are you able to reset the password using the "Forgotten Password" option to see if this can let you access the mailbox? If you try to reset the password, please try to change it to something completely new, and wait for at least 10 minutes before trying to access your mailbox again.
What error message do you receive when you try to log into your mailbox?