Menu
Reply
brassed01
  • 42
  • 2
  • 4
On our wavelength
618 Views
Message 1 of 10
Flag for a moderator

Saving emails

My email address has been compromised, if I open a new one will I be able to save the old emails in it before deleting the old account ?

 

0 Kudos
Reply
brassed01
  • 42
  • 2
  • 4
On our wavelength
546 Views
Message 2 of 10
Flag for a moderator

Re: Saving emails

Or would I still lose them when the old account is deleted ?
0 Kudos
Reply
Anonymous
Not applicable
544 Views
Message 3 of 10
Flag for a moderator

Re: Saving emails

you would have to download the emails. They can't be moved from one account to another.
0 Kudos
Reply
brassed01
  • 42
  • 2
  • 4
On our wavelength
419 Views
Message 4 of 10
Flag for a moderator
Helpful Answer

Re: Saving emails

Doesn't help but confirms what I thought. Thanks

0 Kudos
Reply
Katie_WT
  • 5.02K
  • 304
  • 572
Forum Team Manager
Forum Team Manager
358 Views
Message 5 of 10
Flag for a moderator

Re: Saving emails

Hi there @brassed01

 

Sorry to understand that your email has been compromised; is there anything we can do to assist you with this from our end? Can you advise why you think it has been compromised? Have you managed to change your password at all?

 

Please do let us know if you need any further assistance from us. 

 

Cheers

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
brassed01
  • 42
  • 2
  • 4
On our wavelength
354 Views
Message 6 of 10
Flag for a moderator

Re: Saving emails

Thanks but that was another story, rather not talk about.
0 Kudos
Reply
Katie_WT
  • 5.02K
  • 304
  • 572
Forum Team Manager
Forum Team Manager
354 Views
Message 7 of 10
Flag for a moderator

Re: Saving emails

No problem at all @brassed01

 

If you change your mind, you know where we are

 

Stay safe

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
brassed01
  • 42
  • 2
  • 4
On our wavelength
272 Views
Message 8 of 10
Flag for a moderator

Re: Saving emails

I missed the point about downloading, how do you go about that ?

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
261 Views
Message 9 of 10
Flag for a moderator

Re: Saving emails

I think we as a community would like to help more but you are being so enigmatic and cagey about giving information that it makes giving help hard. I'll give you a few pointers.

First of all if the comprised account is your VM primary account then it can't be closed, deleted or otherwise got rid of. You and VM are stuck with it for the duration of your time with VM. In fact it is highly undesirable not to try and regain control of it. Firstly to see what damage the supposed compromise might have caused and secondly to get control back by changing the password and security question in My Virginmedia to keep the contents safe.

If you decide that you are going to open another email address with VM then as long as you have secured the compromised account you will still be able to access it and view your emails. If you need to action them you can always forward them to to your new address. Better still if you set up unified email in VM web mail you will be able to see the contents of both addresses at the same time and move between them with ease. 

As for downloading what apcyberax meant was , I think, setting up an email program like Thunderbird (called an email client) and downloading to that. You could always look at a product like Mailstore and use that as a secure back-up of that mail. 

But your priority should be secure access to the compromised account then you won't have further issues.

Look here for advice on that:

https://www.virginmedia.com/help/virgin-media-account-has-been-hacked



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

brassed01
  • 42
  • 2
  • 4
On our wavelength
233 Views
Message 10 of 10
Flag for a moderator

Re: Saving emails

When all this started I was being inundated Norton mainly and McAfee emails presumably fake which just changed addresses to get round filters. VM didn’t seem to recognise them coming in but wouldn’t let me send a copy out. Eventually my account was blocked and contact with VM was virtually impossible, also ended up with another on the net when trying to access saying Forbidden 403 error.  All this over a period of about 6 weeks, until I managed to get someone on chat at VM who cleared the block. My AV provider helped me clear the 403 error. Since I found and deleted the 100 or so unwanted addresses in my collected contacts spam and trash seem to have dropped to a trickle - they never should have come in anyway, none were read! It is now manageable especially since I have up my Virgin Mail in both Outlook and W Mail.

So I think we can leave it there for now. But thanks for your efforts.