on 31-10-2023 14:25
Repeated sent mail goes to recipient Spam
i have read that likely problem is virgin s disinterest in email
something to do with authentication? SPF etc?
I am not awfully techie but can usually follow simple clear directions
can someone help me to get this sorted please
on 01-11-2023 15:41
Hi chrisjk26,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your mail going into spam. So we can help, we'd like to ask a few more questions. Can you let us know the following?:
Pop back and let us know so we can offer further help and support.
Thanks,
on 03-11-2023 11:51
hi and thanKS for getting back to me
1 NO error message
2i do not know
3 it is intermittent, sometimes when I get a reject I resend from my iCloud address and it is ok
4 sorry I don't have a different network to try
5 sender from btopenworld recently sent to multiple recipient and only ones rejected were ntlworld addresses. his error message was "mail thinks this is junk mail"
Hope this helps a bit, appreciate any advice. Do I need to set up any special authentication to avoid it happening?
on 04-11-2023 11:57
Hi @chrisjk26,
Can you clarify what device you're using when you have this issue, and if it's via Wi-Fi, broadband or mobile data?
Thanks,
on 05-11-2023 19:53
Can!t recall it happening on my Mac mini
so iPad and iPhone.
I think it’s mainly Wi-Fi , sorry as I said I am not very techie
chr is
on 06-11-2023 20:59
Okay thank you,
And apologies just to clarify please, its the recipient who is receiving this in their spam folders is that correct?
Are you receiving your incoming mails okay?
Do you know if this affects multiple recipients or one in particular?
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 07-11-2023 07:08
yes recipients, I get a message that my mail is rejected because it is not authenticated
as far as I know mail is mostly delivered ok, however last week a friend contacted me to say something rejected by my virgin system, but when resent to my iCloud email it came through.
various recipients. When I resend via iCloud it gets sent
07-11-2023 09:49 - edited 07-11-2023 09:51
@chrisjk26
I have read through all your posts in this thread but I'm not clear whether the email address that you are having these problems with is a Virgin Media account or not.
The reason I'm uncertain is your comment "sender from btopenworld recently sent to multiple recipient and only ones rejected were ntlworld addresses". That reads to me as if it is emails sent to Ntlworld that are being rejected. so it is VM who are rejecting emails.
Sorry if I have misunderstood.
To make sure that you get the right advice from the Forum it would be great if you could advise whether the emails that are getting rejected with the "not authenticated" error or are arriving in recipients' spam folders were:
Don't post the full email address, just the bit after the @Symbol.
That information would help clarify things for everyone.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 07-11-2023 16:02
Thanks, yes it is VM who seem to be rejecting
All sent from ntlworld address as far as I know
on 07-11-2023 17:49
OK, I apologise again but I am still not certain about that.
"All sent from ntlworld address as far as I know" So is it you sending these emails? (It's the "as far as I know" that makes me feel uncertain about that.)
"it is VM who seem to be rejecting"You have previously said that you are not getting any error messages so what makes you think that? How do you know it is VM rejecting these emails and not the recipient's email provider? For example if you send an email to a btinternt.com address and it does not arrive how do you know that's been blocked by VM rather than by BT.
If it is VM stopping you from sending emails you should be getting a fairly meaningful error message back from them. For example: 552 5.7.0 SPAM Content Found or 550 5.1.2 Recipient Domain Invalid or .virginmedia.com responded: [AUTH] Authentication failed.
Alternatively, the email apps on your various devices that you use to manage your emails may be reporting that they are unable to send Ntlworld emails. They often report that there may be problems with your password.
Do you seeing anything at all like that?
If you can come back with the error message it would help identify exactly what is going on.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks