SPF etc

[chrisjk26]

Repeated sent mail goes to recipient Spam

i have read that likely problem is  virgin s disinterest in email 

something to do with authentication? SPF etc?

I am not awfully techie but can usually follow simple clear directions 

can someone help me to get this sorted please 

[Kath_P]

Hi chrisjk26, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your mail going into spam. So we can help, we'd like to ask a few more questions. Can you let us know the following?:

• ➡ Are you getting any error message? This is usually VM then 3 digits. 
• ➡ Do you know if the recipient has any spam settings for their email set up?
• ➡ Is it numerous recipients or just one in particular? If numerous, is there a pattern to their addresses such as all from one provider?
• ➡ Can you send over a different network and not your home wifi to see if this produces a different result?

Pop back and let us know so we can offer further help and support. 

Thanks, 

[chrisjk26]

hi and thanKS  for getting back to me

1 NO error message

2i do not know

3 it is intermittent, sometimes when I get a reject I resend from my iCloud address and it is ok

4 sorry I don't have a different network to try

5 sender from btopenworld recently sent to multiple recipient and only ones rejected were ntlworld addresses. his error message was "mail thinks this is junk mail"

Hope this helps a bit, appreciate any advice. Do I need to set up any special authentication to avoid it happening?

[Zach_R]

Hi @chrisjk26,

Can you clarify what device you're using when you have this issue, and if it's via Wi-Fi, broadband or mobile data?

Thanks,
 

[chrisjk26]

Can!t recall it happening on my Mac mini

so iPad and iPhone.

I think it’s mainly Wi-Fi , sorry as I said I am not very techie

chr is 

[Vikki_M]

Okay thank you,

And apologies just to clarify please, its the recipient who is receiving this in their spam folders is that correct?

Are you receiving your incoming mails okay?

Do you know if this affects multiple recipients or one in particular?

Please pop back to us when you can. 

[chrisjk26]

yes recipients, I get a message that my mail is rejected because it is not authenticated 

as far as I know mail is mostly delivered ok, however last week a friend contacted me to say something rejected by my virgin system, but when resent to my iCloud email it came through.

various recipients. When I resend via iCloud it gets sent 

[coenoby]

@chrisjk26 

---

I have read  through all your posts in this thread but I'm not clear whether the email address that you are having these problems with is a Virgin  Media account or not.

The reason I'm uncertain is your comment "sender from btopenworld recently sent to multiple recipient and only ones rejected were ntlworld addresses". That reads to me as if it is emails sent to Ntlworld that are being rejected. so it is VM who are rejecting emails.

Sorry if I have misunderstood.

To make sure that you get the right advice from the Forum it would be great if you could advise whether the emails that are getting rejected with the "not authenticated" error or are arriving in recipients' spam folders were:

1. sent from an Ntlworld, Blueyonder, Virgin.net or a Virgin Media address or
2. sent from a non VM email account. 

Don't post the full email address, just the bit after the @Symbol.

That information would help clarify things for everyone.

Coenoby

[chrisjk26]

Thanks, yes it is VM who seem to be rejecting

All sent from ntlworld address as far as I know

[coenoby]

@chrisjk26 

OK, I apologise again but I am still not certain about that.
"All sent from ntlworld address as far as I know" So is it you sending these emails? (It's the "as far as I know" that makes me feel uncertain about that.)

"it is VM who seem to be rejecting"You have previously said that you are not getting any error messages so what makes you think that? How do you know it is VM rejecting these emails and not the recipient's email provider? For example if you send an email to a btinternt.com address and it does not arrive how do you know that's been blocked by VM rather than by BT.

If it is VM stopping you from sending emails you should be getting a fairly meaningful error message back from them. For example: 552 5.7.0 SPAM Content Found   or    550 5.1.2 Recipient Domain Invalid   or .virginmedia.com responded: [AUTH] Authentication failed.

Alternatively, the email apps on your various devices that you use to manage your emails may be reporting that they are unable to send Ntlworld emails. They often report that there may be problems with your password.

Do you seeing anything at all like that?

If you can come back with the error message it would help identify exactly what is going on.

Coenoby