Yesterday received two emails each similar but using different email addresses. I have around 5 or 6.still. (a) Failed Billing Reference: VM850861608 & (b) Failed Billing Reference: VM402019287 - if of interest to members.
Both from (firstname.lastname@example.org) - each threatening interruption of package.on 11th Jan Tried to 'phone 151 waited 26 mins before visiting virginmedia.com but was unable to find direct reporting of matter. Went to complaints page - and received a response that help could take 28 days - understandable up to a point with Covid-19 about but a long time if package(s) subject to close down.
As it happens my monthly bill is notified early in the month and automatically paid later. once recalled "anxiety" disappeared. Had a significant money scam a few days before - my bank stopped a significant money transfer and suspended my account - reinstated when I phoned - 3 calls each lasting around 30 mins before response - removed the worry. However, thought the emails could be connected, until recalling Virgin billing process.
Did try to find such a provision on the Virgin Media site, so thanks for directing me. Much appreciated.
One other thing if I may. The images to get into the community are not always that easy to see properly, particularly if one is just a month off one's 84th birthday and suffering from glaucoma and a cataract. Eyesight still good enough to carry on driving though, so my optician told me. so, Life's not that bad.
Concerned at first, then realised similarity to 'phone calls threatening cancellation. Then realised that direct debit not due at that time. email and & web still working and it's the 12th. Day or after threat.