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louij2
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SMTP server unavailable

AD2B8754-AFAA-4A8F-8EB9-A4A6E8963EE2.jpeg

Having issues sending mail. Checked the email settings and password and all is correct but unable to send but can receive mail. 

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用心棒
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Message 2 of 8
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Re: SMTP server unavailable

When the issue next happens consider trying the following troubleshooting:

Should you only be listed in the PBL then can you confirm you are able to sign into webmail?

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louij2
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Re: SMTP server unavailable

My home router Virgin IP is listed in XBL as it appears in CBL lookup but I get the same issue when on data or home wifi or someone elses wifi
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Chris_W1
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Re: SMTP server unavailable

HI louij2, thanks for the message and sorry to hear that you are having issues with this. Have you managed to get this resolved or still having issues with this, did you check this on spamhous - https://www.spamhaus.org/query/ip/ ^Chris

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louij2
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Re: SMTP server unavailable

Yes I am still having issues this has never been resolved. I will just have to stop using your useless email service cos it's terrible. I already reported that I am not spam and nothing happened...
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Zoie_P
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Re: SMTP server unavailable

I am sorry this is still happening Louij2,

Have you been able to send or receive emails from a different WebClient? Or from a different device?

Zoie

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louij2
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Re: SMTP server unavailable

Hi

 

yes the web client works fine it’s just any and every email client it refuses to work with. 

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Corey_C
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Message 8 of 8
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Re: SMTP server unavailable

Thanks for your reply, louij2,

 

As you have confirmed the service is working on the webmail service. Can you clarify if this is happening on one device in particular or other devices? If it is happening only on the one device regardless of the app or email client used, then, is that device using a firewall or antivirus or any other service that monitors your device connections?

 

Cheers,

Corey C

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