@munrobasher This community is for issues with residential Virgin Media accounts.
However, in respect of your question Virgin Media business broadband accounts do not come with an email address. The charity would need to use an email service independent of the broadband supplier.
This could be via Gmail or Outlook as two examples or by setting up a domain name for the charity and using an email service with their own domain name. This would give a more professional image but would have to be paid for.
It is also worth pointing out that VM no longer provide an email provision for new broadband customers.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks