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Anonymous
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SMTP Email not accepting password

I have been unable to send email via Outlook for 4 days now, on my main account and my partner cannot send on her account either.

I am using Outlook, and  SMTP.virginmedia.com is not accepting my password. This has worked for months and has now stopped working, I have altered no settings on either my machine or my partners laptop. I can log in and use webmail and can recieve mail. Just cannot log in to the SMTP server - is this a Virgin issue?

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albob
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Message 2 of 16
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Re: SMTP Email not accepting password

I'm not saying this is the answer, but have read of this thread

https://community.virginmedia.com/t5/Email/Email-Authentication-issues/m-p/4744459#M218700
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Anonymous
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Message 3 of 16
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Re: SMTP Email not accepting password

Thanks, I've looked through all of this and theres still no luck.

The problem is the smtp.virginmedia.com mailserver not accepting my credentials to log in, but they work fine for incoming mail and webmail.

 

I have spoken to Virgin support who basically said they dont support Outlok and I should contact Microsoft! At first he would not even accept that the mailserver is theirs and siad they dont have any as Outlook uses their own. In the end I gave up as he refused to acknowledge that there was an issue withi the SMTP server - and said it was an outlok issue.

He did mention a Premium service I could be connected to to resolve the issue though! 

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Sololobo
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Message 4 of 16
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Re: SMTP Email not accepting password

Can you provide the full error message you get when attempting to send?

Check that the server details in Outlook are the same as those provided here: https://www.virginmedia.com/help/virgin-media-mail-update-settings-in-microsoft-outlook

(I suspect the "premium service" offered is Gadget Rescue: don't go anywhere near them.)




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Anonymous
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Message 5 of 16
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Re: SMTP Email not accepting password

I have used the settign for 3 years with this accoount on 3 different machines using Outlook. It now does not work on any of them. These are the email settings :

smtp1.PNG

And the error message is just the pop-up window asking for the password - using the same password that works for webmail and outgoing  IMAP mail it does not connect.

smtp2.PNG

This dialog box just keeps appearing and will not go away, unless I close Outlook. 

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Anonymous
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Message 6 of 16
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Re: SMTP Email not accepting password

here's the error log smtp log.PNG

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Graham_A
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Message 7 of 16
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Re: SMTP Email not accepting password

It doesn't look to be a settings issue.

The VM305 error implies that your external IP address is on a CSS black list. The usual reason for this is a spambot connected somewhere on your network that is sending out spam.  Previous culprits have tended to be devices such as firesticks with side loaded software containing malicious code.

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Anonymous
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Message 8 of 16
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Re: SMTP Email not accepting password

Thanks, I'm just looking into this now.

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Gazmo_1
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Message 9 of 16
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Re: SMTP Email not accepting password

If you get the solution please spread the word! I'm getting no joy from VM

 

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jem101
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Message 10 of 16
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Re: SMTP Email not accepting password

@Gazmo_1 the main issue is that there are quite a few things which current seem to be going on with VMs email provision - often though email clients (Outlook etc.) often just give a generic ‘password error’ message which doesn’t actually explain the reason. And there can be a few different reasons.

In @Anonymous case, there is nothing at all wrong with the password or the settings, the clue is in the VM305 error response, which has only one cause. The outgoing server has successfully authenticated the account but is actively blocking the connection from his home IP address because it has been identified as being the source of spam messages. Webmail will work and Outlook will probably work perfectly if he were to take the PC to somewhere else (different IP address).

To get delisted (and it’s a third party which compiles these lists, nothing to do with VM), he’ll need to track down whichever device on his home network is infected with a bit of malware and is sending out spam, and eliminate it. The address will be delisted after a day or so and miraculously the sending will work again.