I took over this account upon the death of my father last year in March. Whilst I can't fault most aspects of the service I'd really appreciate if someone could finally give me a straight answer on webmail!!
When taking over the account, I was told that the old primary "ntlworld.com" webmail would be deactivated within 90 days and I'd be free to create a new webmail account should I wish.
I chased this a couple of weeks ago and after being on the phone for 2 hours, I got these stories;
1- Sales - Yes entirely possible, will forward to faults to discuss.
2- Faults - Sorry, entirely not possible, only way is to close the account and fully re-open in new name.
3- Cancellations - Possible and should be sorted within 24 hours..
4 - Cancellations (2nd attempt) - Possible but needs IT involvement - raised a ticket.
5 - IT Team - "all fixed".
It's still not fixed, I'm happy to cancel and re-open but I just need someone in Virgin to give me a unified answer.
Really shouldn't be this difficult to erase or at least unlink the webmail of a deceased parent..
Any geniuses about?