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JeanGenie1
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Resetting password for Virgin Media and ntlworld.com accounts

Passwords for VM and ntlworld.com email accounts have become scrambled somehow via a password saver between devices (laptop/phone/tablet) and can no longer access on any device and don't know security question answer also.

For the VM account I can get as far as inputting the account number and area code which I have and I think the correct amount of the last DD but the last bill itself is in the ntlworld.account and I have not been able to guess correctly the billing date so unable to progress.

I can get into virgin mobile account ok as have been able to reset. I texted the query on Sunday but no response as yet.

Assistance gratefully received.

 

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John_GS
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Re: Resetting password for Virgin Media and ntlworld.com accounts

Hi JeanGenie1

 

Thanks for posting and welcome to the community. Sorry for the delayed reply but I'll be happy to help further with this. As we'll be discussing account security, I'll send you a PM now

 

Kind regards

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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