@Nigelnovice wrote:
I am trying to reset my sons password............................................now all I can do is delete account
From your My Virgin Media Account you can still delate any secondary email accounts but.........
or create new,
Beware, that option is not quite what you think. If you look again at the top of the page where you can "Create new account" it now says
"You can create up to 9 additional My Virgin Media accounts for members of your household to use."
So you can create new secondary My Virgin Media Accounts but not a new VM email account. Any new My Virgin Media accounts you create will have to be linked a third party email address rather than a VM email address.
VM stopped allowing existing customers to create new VM email accounts back in May this year. Also, from that date new VM broadband customers are no longer offered VM email accounts. They have to use a third party email address (such as Gmail) to create their My Virgin Media accounts when they sign up.
no option as before to reset it
Correct, now there is no option to reset the password for any secondary email accounts from your primary My Virgin Media account.
These days the easiest way to reset the password on a secondary VM email account is by signing in to the "My Virgin Media" account for that affected secondary email account.(All VM email accounts even secondary accounts have an associated My Virgin Media account.)
Enter the secondary email address and its current password here https://virginmedia.com/my-virgin-media (That is a different link to the one your son might be using to access the secondary email account itself.)
You will find that secondary My Virgin Media account is effectively a cut down version of your main/primary My Virgin Media account. However you can reset the email password by navigating the same Account Details page you have accessed in your primary My Virgin Media account.
If you cannot use that route - for instance if you don't know the current email password, you will have to try the "Forgotten Password" route. Enter the secondary email address here https://www.virginmedia.com/my-virgin-media/forgotten-details/password and follow the prompts.
Please don't ask me why VM did not highlight those changes to their existing customers.
Coenoby
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