Reset secondary email password

[Snave1]

I am trying to reset a secondary email address password but however I try to amend my details I keep getting the message "oops something went wrong our side"

Can anyone help or provide a telephone number to contact support? Thanks

[Kath_F]

Hi Snave1, 

Thanks for your post and welcome back to the Community. I'm sorry to hear you are having an issue with resetting the password to your secondary email address. 

This is certainly something we can help with although we will need to pass data protection with your first. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Snave1, 

Thanks for coming back to me via private message. 

There isn't a way to pay a fee for the service. You would need to have an active Virgin Media broadband service. 

Let us know if you have any further issues. 

Thanks,