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Reset password on secondary email account

phdwsm
Joining in

I have set up a secondary email account for my wife, but I can not find how to reset her password as she has forgotten it?

2 REPLIES 2

Ashleigh_C
Forum Team
Forum Team

Hi there @phdwsm 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your secondary email account, is the account shown on your My Virgin Media profile? 

Graham_A
Very Insightful Person
Very Insightful Person

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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