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beech1
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Reset ntlworld password

I no longer have a virgin account but still use an ntlworld email  I have a new phone so need the email password which I have forgot how do I reset it without an account 

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Beth_G
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Re: Reset ntlworld password

Hi beech1,

 

Thanks for your posting on the community forums.

 

Sadly, if your email account is no longer to linked to an active Virgin Media subscription then your email account should be/have been terminated 90 days after your account closure. For this reason, we wouldn't be able to reset the password for you unless you are within this 90 day window.

 

I understand this may be disappointing, so we apologise for any inconvenience and frustration caused.

 

Kind regards,

 

Beth

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