Showing results for 
Search instead for 
Did you mean: 

Reset Password link expired by the time I click on it

Joining in

I also need to update the contact details on my account to my flatmate who has agreed to handle it from now on. But we cannot seem to update the name and email address (same issue), could you help? Thanks


Forum Team
Forum Team

Hi there @Cha1 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry that you are facing this issue with your account, can I just clarify is the named account holder yourself or your flatmate?

Hi Ashleigh, 

thanks for the response! It should be under my name yes. Can I add her to the account as another admin?

Thank you @Cha1 as you are the named account holder I can take a look into this closer with you via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Just to let you know only one person can be named on the account so we cannot add a second account holder.