Virgin Media Community

[acdeag]

How on earth do I reset this password, there is on heading in help about resetting it, but then there is no answer. I can’t call anyone as there is no option to pick when the call is answered, if you choose broadband you are taken though options as if your broadband itself is faulty. It is impossible to speak to a human. 

[Graham_A]

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[acdeag]

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@Graham_A wrote:

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

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Thanks, but the My Virgin Media account user ID is the blueyonder email address, if I change the password for that it doesn’t seem to affect the email password.

[Kain_W]

Hi acdeag,

Thanks for your post and welcome back to the community.

As the email is linked to the MyVM it should adjust the email password also, to clarify is that the main email address?

Regards,

[acdeag]

That is the only email account on the Virgin Media account. BTW, I am asking for someone else as they are not so technical. We have changed the MyVM password but that password doesn't seem to work on the Blueyonder email unless there is some delay.

[Steven_L]

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for coming back to us acdeag. 

Unfortunately we wouldn't be able to help further with this from the forums as we can only change an email password for the account holder. What happened when the account holder spoke to the team?

Kind Regards,

Steven_L