Showing results for 
Search instead for 
Did you mean: 

Request to re-activate an old email account

Joining in

Could I request to reactivate an old email account, I need to recover an account for a device, or forward to me any new emails / it was on the old domain, I don't receive any errors when sending emails to the account, I am a VM customer, and this email was my primary account email


Very Insightful Person
Very Insightful Person

Whilst waiting for the forum team to respond consider trying a password reset here Forgotten your Password? | Reset Here | Virgin Media

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

Forum Team
Forum Team

Hi hook627, 

Thanks for your post and welcome to the forums. It's great having you in the Community. 

Before we can give you a definitive answer, we need to get some details from you so we can check the status of the email address. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs