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Anonymous
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Request to close down a Virgin email account

I've got an outstanding virgin email account.  How do I request this to be closed down?
 
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HowardML
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Message 2 of 8
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Re: Request to close down a Virgin email account

What do you mean? Are you still a VM broadband customer, if so you can't close your email account. Just don't use it. If you have left VM and your account is still open after 90 days wait here for help from the VM Forum Team. But it will help them immensely to help you if you are bit more precise about what is going on.


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Anonymous
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Message 3 of 8
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Re: Request to close down a Virgin email account

Thanks, 

I've not been a Virgin Media Broadband Customer for quite some time, but still have an active Virgin email account active. 

I can still access this e-mail account, but want to close the e-mail account down.

Hope this is helpful.

HowardML
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Message 4 of 8
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Re: Request to close down a Virgin email account

Of course it is! A VM team member will be along soon (up to a week) to help you get it closed.


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Corey_C
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Message 5 of 8
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Re: Request to close down a Virgin email account

Thanks for your post and welcome to the Community Forums, jstanl100,

 

Apologies for the delayed response. Have you been able to get this account deleted since your post?

If it is an email address that is not linked to an account or if it is a secondary email, then we are able to delete it. If it is the primary email address on an account, this cannot be removed and we would advise following these steps: https://www.virginmedia.com/help/virgin-media-account-has-been-hacked

 

Cheers,

Corey C

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Anonymous
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Message 6 of 8
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Re: Request to close down a Virgin email account

Hello.  I've just responded back to the message sent to me directly so hopefully that helps (apologies for delay). Hopefully the team can delete the e-mail account, or if required both the Virgin Media account and the e-mail account.   The account has not been hacked, and I can log on - I just want to remove it. 

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Steven_L
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Message 7 of 8
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Re: Request to close down a Virgin email account

Hey @Anonymous

 

Just to confirm that the team have now removed the requested mailbox from all of our servers and nobody should now be able to log into your mailbox.

 

Regards

Steven_L

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Anonymous
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Message 8 of 8
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Re: Request to close down a Virgin email account

Thanks, That has removed it.  Really helpful and thanks for sorting. 

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