Remote Content Not Loading

[Kevan2022]

I’m getting  a new issue since updating to iOS16.2. Many of my emails and some websites are unable to load properly. The solution I find works is to switch off wifi and the content loads correctly and quickly on 4G.

This seems to be a wifi / network configuration problem?

Any help appreciated 

[Kevan2022]

I’m getting  a new issue since updating to iOS16.2. Many of my emails and some websites are unable to load properly. The solution I find works is to switch off wifi and the content loads correctly and quickly on 4G.

This seems to be a wifi / network configuration problem?

Any help appreciated 

[用心棒 · Accepted solution]

Does the issue persist if you disable Web Safe?

FYI: to turn Web Safe off  use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:

• select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off
• to confirm Web Safe is off try access a VPN site, for example https://www.expressvpn.com ; by default VPN site access is blocked by Web Safe

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[Kevan2022]

Hi, turning off the web safe features worked. Both email and web content loading correctly now. Many Thanks for your help.

Kev

[用心棒]

Good to read temporary solution of turning Web Safe off worked.

Incompatibility between Web Safe and recent Apple OS update has been flagged to the forum team.

[Kath_F]

Hi Kevan2022, 

Thanks for your post and apologies to hear you were having issues with content loading within emails. 

It's great that you've been able to find a work around for the meantime. I've raised this with the mods and we are looking into things now. 

Once I have any updates, I'll be back in touch. 

Many thanks, 

[bennyb_89]

I just want to jump in on this - I've been affected too...

However it's affected my iPhone XS (not upgraded to iOS 16.2) and my MacBook Pro - issues disappear when switching to 4G & tethering. Issues being: remote content in emails not loading, certain web pages not working, certain apps not working either.

I edit web pages on Squarespace for my job and all the images in the interface were blocked. As soon as I disable Child Safe suddenly I can see the websites as intended in the admin side.

Would be amazing to have this sorted asap. Thanks!

[用心棒]

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@bennyb_89 wrote:
⋮

I edit web pages on Squarespace for my job and all the images in the interface were blocked. As soon as I disable Child Safe suddenly I can see the websites as intended in the admin side.

Would be amazing to have this sorted asap. Thanks!

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Whilst waiting for issue to be addressed consider:

• signing into Login to My Virgin Media | Virgin Media
• going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings
  FYI: new Web Safe UI either does not save changes or losses them later whilst going via old UI (above URL) does not
• select Websites tab
• under Allowed website add the host domain for the image files
• select Apply

[Jodi_S]

Hi bennyb_89,

A warm welcome and thanks for posting on our community forums. Sorry to hear that you're having issues with your content not loading.

Can we ask if you have followed the advice of our valued member @用心棒? Has this advice helped with the matter at hand?

Kind regards Jodi. 

[Kevan2022]

Yes, switching websafe off completely has resolved the issue.

Thanks