Virgin Media Community

[Perryjas]

HI i left VM a few years back but my vm email address is still active. I've now rejoined VM and want to connect my account to my email address but the functionality is only to setup a new address. When I try and enter my old it tells me its taken.  i'm hoping VM can do this at the back end. Anyone else been through this successfully?

[Graham_A · Accepted solution]

This may be possible through a Move and Transfer process.  The Forum Team will be able to advise further.

For the process to work the previous email address needs to be still active but the account it is connected to be disconnected.  In most circumstances the account holder name needs to be the same on both accounts.

If successful the process will wipe out any email addresses already set up on the new account.

[Perryjas]

thanks graham thats really useful and yes all those restrictions are correct.

[Graham_A · Accepted solution]

It will likely take a day or two for the team to reach this, especially given the bank holiday weekend, but they will pick it up.

[Paul_DN · Accepted solution]

Hi,

I am more than happy to look into this for you , thanks for reaching out to us in our community, I will invite you into a private chat, I will send an invite shortly, please click on the purple envelope to accept.

Regards

Paul.

[sgrew1]

Hello -  I have the same issue here and want to keep my existing email account and use it with my new VM account...  I canceled my services about 40 days ago and re-contracted so my current email address is live.. 

How do I progress this..

[Tom_F]

Hi sgrew1, thanks for getting in touch.

I'll do all I can to help but will need to confirm some details via PM - just look out for the purple envelope and get back to me with the requested info & we'll take it from there.

Tom