Menu
Reply
Highlighted
  • 8
  • 0
  • 3
Tuning in
152 Views
Message 1 of 5
Flag for a moderator

Rejoined Virgin Media and want to reconnect my old email address

HI i left VM a few years back but my vm email address is still active. I've now rejoined VM and want to connect my account to my email address but the functionality is only to setup a new address. When I try and enter my old it tells me its taken.  i'm hoping VM can do this at the back end. Anyone else been through this successfully?

Highlighted
  • 13.14K
  • 1.78K
  • 5.88K
Very Insightful Person
Very Insightful Person
144 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Rejoined Virgin Media and want to reconnect my old email address

This may be possible through a Move and Transfer process.  The Forum Team will be able to advise further.

For the process to work the previous email address needs to be still active but the account it is connected to be disconnected.  In most circumstances the account holder name needs to be the same on both accounts.

If successful the process will wipe out any email addresses already set up on the new account.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

Highlighted
  • 8
  • 0
  • 3
Tuning in
140 Views
Message 3 of 5
Flag for a moderator

Re: Rejoined Virgin Media and want to reconnect my old email address

thanks graham thats really useful and yes all those restrictions are correct.

Highlighted
  • 13.14K
  • 1.78K
  • 5.88K
Very Insightful Person
Very Insightful Person
134 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Rejoined Virgin Media and want to reconnect my old email address

It will likely take a day or two for the team to reach this, especially given the bank holiday weekend, but they will pick it up.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

Highlighted
  • 2.51K
  • 141
  • 264
Forum Team
Forum Team
53 Views
Message 5 of 5
Flag for a moderator
Helpful Answer

Re: Rejoined Virgin Media and want to reconnect my old email address

Hi,

 

I am more than happy to look into this for you , thanks for reaching out to us in our community, I will invite you into a private chat, I will send an invite shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.