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Peter200660-
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Refer a Friend

Good Morning 

I recently recommended my mother to switch from Sky to Virgin Media.

Using refer a friend, Adam Hancock confirmed the order for Broadband, TV Telephone.

He also confirmed a £75 Referral Fee each on an e mail dated 3rd November 2020.

On receiving this , only £50 per person has been paid !!!

I have gone to Adam, who has written to say there is nothing more he can do. 
It’s not acceptable.
Especially as I have this on an e Mail confirming the £75.

Who can I contact to receive the remaining £25 ?

Regards

Peter

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Megan_L
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Re: Refer a Friend

Hi Peter, 

Thanks for using the forums to get this issue with your Refer a Friend request looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Can I just confirm that you have the confirmation email for the £75? Would you be able to post it as a picture here without showing any personal info so we can pursue this? 

Thanks,

Megan_L

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Peter200660-
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Re: Refer a Friend

Good Afternoon.
Yes of course.

42AACA0D-767D-4114-AA33-0EF7C57EAD41.png

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Peter200660-
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Re: Refer a Friend

Yup, all looks correct to me! Won’t be able to do it until Thursday as I’m off until then, so I’ll send you an email once it’s done!

 

Re refer a friend – I did £75 each for you. Crediting accounts used to be how we processed RAF, but has since changed to Aklamio (which is a separate portal) for reasons I’m unsure of - although I have my idea as to why - so you can only withdraw the cash after the installation has taken place. I took the summer off work to work on music and came back to the RAF process changed.

 

I hope this info’ helps.

 

If anybody is ever interested, I’m happy to help and to keep topping up your RAF account J

Reference Megan 

MOD EDIT: PERSONAL INFORMATION REMOVED]

Installation date 17th November 2020.

E mail was sent from agent on the 3rd November 2020 to 

MOD EDIT: PERSONAL INFORMATION REMOVED]


[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Peter200660-
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Re: Refer a Friend

Good Morning.

 

Any news?

 

Do you need any further information to substantiate the claim ?

 

peter

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Alex_RM
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Re: Refer a Friend

Hi Peter, 

 

I don't seem to be able to see the picture, can you please send this again blocking out any personal information 🙂

 

Alex_Rm

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Peter200660-
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Re: Refer a Friend

No problem.

 

Yup, all looks correct to me! Won’t be able to do it until Thursday as I’m off until then, so I’ll send you an email once it’s done!

 

Re refer a friend – I did £75 each for you. Crediting accounts used to be how we processed RAF, but has since changed to Aklamio (which is a separate portal) for reasons I’m unsure of - although I have my idea as to why - so you can only withdraw the cash after the installation has taken place. I took the summer off work to work on music and came back to the RAF process changed.

 

I hope this info’ helps.

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Alex_RM
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Re: Refer a Friend

Hi Peter,

 

Sorry for any confusion on my part, 

 

Are you able to send a screenshot of the email you received?

 

Alex_Rm

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Peter200660-
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Re: Refer a Friend

CCFA193C-57B5-4830-9440-4B67990805DF.png

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Alex_RM
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Re: Refer a Friend

Thanks Peter 🙂

 

I've popped you over a private message for a few more details I need.

 

Alex_Rm

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