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wolvhill
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Recovering old email account

I need to regain access to my old ntlworld accounts so i can migrate accounts to my new email.

I recently found out that I cant access certain logins without access to recovery emails that can only get from my ntlworld email.

Can you help me please?

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Natalie_L
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Re: Recovering old email account

Hi wolvhill, 

 

Welcome to the Community and thank you for getting in touch.

 

Can you please confirm if you have accessed your NTL world account within the last 90 days and if the account is still active?

 

If not, it may be the case that the account has become inactive. 

 

Let me know and I will be happy to assist further.

 

Nat
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wolvhill
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Re: Recovering old email account

Hi Nat

Thanks for responding.

I haven’t had access to it in a long time sorry.

I hope this doesn’t mean I can’t get back into it

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Anonymous
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Re: Recovering old email account

are you still a customer?
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wolvhill
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Re: Recovering old email account

Hi

i am not a customer anymore.

Mat

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Anonymous
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Re: Recovering old email account

simple answer then. But bad news.

your email account should close 90 days after you leave. Sometimes will doesn't happen and they stay longer but the system will catch up at some point.

VM will not be able to recover it. Email is only for use by active broudband customers
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wolvhill
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Re: Recovering old email account

Hi

Would it be possible to rest it up? I just want to receive a new email to that address.

Mat

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Anonymous
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Re: Recovering old email account

it will not be possible. once an email is closed it can not be recreated
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wolvhill
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Re: Recovering old email account

Ok

Thanks for the help anyway

😩😭

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